© Copyright 2014-2019 The Bespoke Wedding Gift Company Ltd. 

The Bespoke Wedding Gift Company Ltd. is a registered trademark. All rights reserved. 

 

Shop policies 

How to order:
 

Just click on the required gift item and enter requested specifications, press "add to cart". Your order will be put into the cart, which you can see on the top of the page. If you have further questions, please do not hesitate to send an email to info@thebespokeweddinggiftco.com or call us on (01)279758833.

please make sure that you enter details correctly, as this is how it will be processed.

Processing time:

 

Orders START TO BE processed immediately after you place them, therefore we DO NOT accept cancellations. 

Our turnaround time varies depending on stock levels and time of the year. You can see when your order would ship at checkout (SHIPPING). There will be two options, standard shipping and express shipping.

If you need your order sooner than the standard processing time, please use the express shipping method to ensure delivery on time.

our shipping times are estimated times, we reserve the right to ship sooner or later than that.

 
Payment method:
 

All payment is made via Paypal or Debit/Credit card through third party, our website is secure and we do not receive card details.

 

Postage/Delivery:
 

Postage cost is £4 to the UK and we offer free postage on orders over £50. All UK orders are sent with Royal Mail 48 hours tracked service, tracking number will be sent to you with your dispatch notification email. 

 

International orders that weigh under 2kg are sent with Royal Mail tracked service. If your order weighs more than 2kg, we will use DHL Express. 

 

Returns:
 

We are happy to accept returns on NON personalised items. 

In the very rare case your order arrives damaged, please send us an email with a photo within 24 hours to info@thebespokeweddinggiftco.com.

Unfortunately we cannot accept returns or refunds for misused of products. it is the customer's responsibility to return items in the original condition, at their own expense. 

we reserve the right to evaluate all refund/exchange requests on a case by case basis. 

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. we are released from liability for shipment delays due to customs or delivery company, once a package has left our studio. we are unable to control shipping factors. 

PROMO CODES:

only 1 promotion/ promo code (discount code) can be used in one transaction. we reserve the right to cancel orders if this is not adhered to.

we also reserve the right to cancel orders or apply additional fees if the promo code is not used correctly. 

Privacy policy:

We will only use your shipping and billing address, and contact information:

  • To communicate with you about your order

  • To fulfil your order

 

CHANGE IN ORDER:

please note that we cannot take responsibility for any misspelling or change in wording once the order has been placed. we will try our best to make any change that you may need but cannot guarantee this, therefore please double check your custom order.